Frequently asked questions
What are your support hours?
Monday–Friday |09:00–17:00 (ET) Weekends |11:00–16:00 (ET)
We aim to respond to all inquiries within 24 hours.
How can I contact customer service?
You can reach us at info@laurentvaleur.com
Do you offer free shipping within the United States?
Yes, we offer free shipping on all orders within the United States.
How long does shipping take?
Orders are typically delivered within6–12 business days, including processing and transit time. Delivery times may vary slightly during busy periods.
How do I start a return?
To request a return, please contact us at info@laurentvaleur.com. Returns must be approved before items are sent back.
How long do refunds take?
Approved refunds are issued to the original payment method within 10 business days after inspection.
If more than 15 business days have passed since approval, please contact us at info@laurentvaleur.com.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is your return policy?
We offer a 30-day return period from the date you receive your item.