Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping within the United States?

Yes, we offer free shipping on all orders within the United States.
Where do you ship to?

We ship throughout the United States.
How long does shipping take?

Orders are typically delivered within 6–12 business days, including processing and transit time. Delivery times may vary slightly during busy periods.
What is your order cutoff time?

Orders placed before 6:00 PM (ET) are processed starting the next business day.
How long does order processing take?

Orders are usually processed within 2–3 business days (Monday to Friday, excluding holidays).

Shipping Restrictions

Do you ship to PO Boxes or military addresses?

No, we do not ship to PO Box addresses or military addresses (APO/FPO/DPO).
Are there any shipping restrictions?

Some items may be subject to shipping restrictions based on U.S. carrier regulations.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date you receive your item.
What items are eligible for return?

Returned items must be:

  • Unused and unworn
  • In original packaging
  • With tags attached
  • Accompanied by proof of purchase
How do I start a return?

To request a return, please contact us at info@laurentvaleur.com. Returns must be approved before items are sent back.
Do you offer exchanges?

We do not offer direct exchanges.
To receive a different item, please return your order and place a new purchase.
How long do refunds take?

Approved refunds are issued to the original payment method within 10 business days after inspection.
If more than 15 business days have passed since approval, please contact us at info@laurentvaleur.com.
Are any items non-returnable?

Yes. We do not accept returns for:

  • Sale items
  • Gift cards
  • Custom or personalized products
  • Perishable goods
  • Hazardous or flammable materials

Orders & Payments

What happens if my package is lost or returned?

If a package is lost, damaged, or returned due to an incorrect address or failed delivery, please contact us at info@laurentvaleur.com.
Additional shipping costs may apply for reshipments.
Which payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay Maestro and Shop Pay.
Is my payment information secure?

Yes. All payments are processed using SSL encryption and are PCI-compliant.
We do not have access to your full payment details.
Can I cancel or change my order?

Once an order has been accepted and processed, cancellations or changes may not be possible.
Please contact us as soon as possible if you need assistance.
What if my order arrives damaged or incorrect?

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at info@laurentvaleur.com so we can assist you.

Customer Support

How can I contact customer service?

You can reach us at info@laurentvaleur.com
What are your support hours?

Monday–Friday |09:00–17:00 (ET) Weekends |11:00–16:00 (ET)
How quickly do you respond?

We aim to respond to all inquiries within 24 hours on business days.

General Information

Are product images accurate?

We strive to display products as accurately as possible.
Colors and appearance may vary slightly depending on screen settings.
Can policies change?

Yes. Our policies may be updated from time to time to improve our services or meet regulatory requirements.
The latest version will always be available on our website.